Frequently Asked Questions
Got more questions? Submit an enquiry via our contact form or give us a call on +1300 280 517
What does "single point of contact" actually mean for my role as a Facilities Manager?
It means you make one call, and we handle the rest. Instead of you spending hours finding, vetting, and managing separate contractors for a plumbing leak, an electrical fault, and a damaged wall, you have one expert accountable for the entire job. We coordinate all trades, manage the schedule, and ensure the work is done to standard. This gives you back your time to focus on your core responsibilities.
What specific types of properties do you specialise in managing?
Our specialisation is in the complex operational environments of large scale commercial and industrial sites. Our systems and expertise are tailored for:
- Factories and Manufacturing Plants: Where we handle everything from urgent repairs on 3 phase machinery wiring to planned maintenance on production line safety barriers and heating, ventilation, and air conditioning systems that are critical to your output.
- Warehouses and Distribution Centres: Focusing on assets essential to logistics, like repairing damaged loading dock doors, rectifying concrete slab damage from forklift traffic, and ensuring safety line marking is clear and compliant.
- Corporate Offices: Managing everything from multi floor office fitouts and workstation reconfigurations to urgent electrical diagnostics and creating scheduled cleaning programmes that meet corporate standards.
Why is CM3 Prequalification a critical factor for choosing a maintenance partner?
Because it formally mitigates your corporate and personal liability. CM3 Prequalification is a rigorous, independent assessment that verifies our health and safety management systems are of the highest standard. This is not just a logo; it is documented proof of your due diligence in contractor selection. It provides the assurance, critical for board reporting and internal audits, that your maintenance partner operates at a level of safety and compliance that protects your business, your staff, and your reputation.
How fast is your emergency response for critical issues like leaks or power failures?
Our emergency response is built to minimise your operational downtime. Your call is answered directly by our core team, not a call centre. For a critical failure like a major water leak threatening inventory, an electrical fault that trips a main switchboard, or a failed air conditioning unit in a server room, we can dispatch the appropriate licensed tradesperson from our network immediately. We provide the certainty of a rapid, expert response when you need it most.
What is your quoting process, and does it include all potential costs?
Our quoting process is designed for clarity and speed, eliminating financial surprises. For smaller jobs like a door repair or patching plaster, you will receive a detailed, itemised quote the same day. For larger, multi trade projects such as an office renovation, we deliver it within 24 hours. The quote is all inclusive, meaning it contains the standard call out fee and all labour and material costs. The price you approve is the price you pay.
Are your tradespeople licensed and insured for high risk commercial work?
Yes, every specialist in our network is fully credentialed for complex commercial environments. This is a non-negotiable cornerstone of our service. Our credentialing includes:
- Full Licences: All electricians and plumbers hold current, relevant Victorian licences for commercial grade work.
- Public Liability Insurance: Comprehensive cover protecting your property, assets, and personnel.
- High Risk Tickets: All relevant personnel hold certifications for high risk work, including Elevating Work Platform tickets and Working at Heights.
- Background Checks: We hold Police Checks and Working with Children Checks, enabling us to work in sensitive environments.
What is a Safe Work Method Statement and how do you manage it?
A Safe Work Method Statement is a mandatory legal document for high risk work, and we take complete ownership of this compliance burden for you. For any applicable task, from working on a live switchboard to operating a scissor lift, our team drafts a site specific statement that details the risks and control measures. We ensure it is understood and signed by the on site team before work commences, guaranteeing your legal obligations under workplace health and safety law are met without you having to manage the paperwork.
Can you manage a full office fitout from design to completion?
Yes, our capability extends beyond reactive maintenance to full scale project management. We manage every phase of complex projects like office fitouts, including:
- Design & Engineering: Partnering with architects and engineers to plan your space.
- Permits & Approvals: Managing all council and building permit applications.
- Demolition & Construction: Coordinating all trades for the build, from glaziers to data cablers.
- Handover: Delivering a completed project with all necessary compliance documents, like an Electrical Certificate of Safety.
How will I be kept informed about the progress of ongoing work at my facility?
We provide proactive and transparent communication so you have full visibility without needing to be on site. You will receive regular progress updates, including photo documentation showing the before, during, and after stages of the work. For larger projects, you will have a dedicated project manager as your single point of contact. Our reporting system is designed to give you the clear, concise information you need for your own stakeholder updates.
What is your workmanship guarantee if an issue arises after the job is finished?
We offer a straightforward workmanship guarantee. If an issue arises that is a direct fault of our work, we will return and rectify it at no additional cost to you. Our reputation is built on delivering lasting solutions. This guarantee ensures that we are accountable for the long term quality of the repair or installation, giving you complete peace of mind.
What is a dilapidation report, and how does it protect my organisation?
A dilapidation report is a strategic tool we use to protect you from liability. It’s a comprehensive, photo documented record of the condition of your site before any work begins. For any project that could impact surrounding areas, this report creates an undisputed, time stamped baseline. It prevents potential disputes from landlords or neighbouring tenants regarding pre existing damage, protecting your assets from false claims.
Do your services include scheduled maintenance like cleaning and landscaping?
Yes, our model is a total facility solution. We provide professional commercial cleaning programmes tailored to your site, including daily office cleaning, high pressure washing of loading docks, and hygienic washroom services with consumable supply management. We also manage all gardens and grounds maintenance, ensuring the exterior of your property reflects the same high standard as the interior.
How do you adapt to the specific compliance needs of specialised industries?
We adapt by building our service around your specific regulatory framework. For a food production client, our team uses food safe materials and adheres to strict hygiene protocols. For a facility requiring essential safety measures, we manage the inspection, testing, and compliance reporting for all fire systems and emergency lighting. Our process begins with a deep understanding of your operational landscape to ensure our work supports it perfectly.
How does your supply chain consulting differ from your physical maintenance services?
Our supply chain consulting is a strategic service that optimises your core business operations, while our maintenance services optimise your physical facility. Our consulting expertise is in facility design for sectors like cold storage logistics and food production. We provide independent project management for implementing automation, such as Automated Storage and Retrieval Systems, and IT systems like Warehouse Management Systems to make your operations more efficient and profitable.
What is the first step to engaging Perpetual Dynamics for a job or quote?
The first step is a single phone call to +1300 280 517 or an email to our service address. You will speak directly with an expert who understands the language of facility management. From that one point of contact, we will gather the required information, arrange a site visit if necessary, and provide a fast, free, no obligation quote.
Your Partner in Asset Management
At Perpetual Dynamics, we are your strategic partner in keeping your facility running safely and efficiently. We understand the pressure on Facilities and Operations Managers to maintain uptime, manage budgets, and ensure occupational health and safety compliance. Our entire service model is designed to absorb that pressure. It consists of a core team of experts managing a vetted network of over 30 specialised trades to give you back your time and provide absolute certainty.
Audit Passed: Zero Downtime Weekend Works
For David Chen, an Operations Manager at a major distribution centre, a looming safety audit required urgent concrete slab repairs and new forklift traffic line marking. A weekday shutdown was not an option. Perpetual Dynamics managed the entire process, scheduling a specialised concrete crew and line markers to work through the night over a single weekend. David’s site passed the critical audit with zero operational downtime, protecting the company’s delivery schedule and bottom line.
Compliance Simplified: From Five Contractors to One Report
Sarah Burton, a Facilities Coordinator for a multi level corporate office, was drowning in paperwork from five different contractors for their fire systems and emergency lighting. She engaged Perpetual Dynamics to take over. We consolidated all Essential Safety Measures under a single, proactive maintenance plan. Sarah now receives one clear, comprehensive report for all measures, saving her hours of weekly admin and eliminating the risk of a compliance breach.
Crisis Averted: Emergency HVAC Fix Prevents Production Loss
During a summer heatwave, a critical heating, ventilation, and air conditioning unit failed at the manufacturing plant overseen by Site Manager Michael Williams. This risked a temperature sensitive production line and thousands in product loss. He called Perpetual Dynamics, and within the hour, a specialised technician was on site. We sourced the rare replacement part and had the system back online the same afternoon, preventing a costly shutdown and turning a potential crisis into a minor inconvenience.
The Perpetual Dynamics Process: Simple, Fast, and Effective
Tell Us What You
Need
Contact us with your requirement, and we’ll provide a detailed, no obligation quote within 24 hours.
We Manage the Entire Job
Once you approve, we schedule all trades, handle all safety paperwork, and execute the work to the highest standard.
You Get One Report & One Invoice
The job is completed with a full report, photos, and any compliance certificates, followed by one simple, consolidated invoice.